Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • All your support requests will be responded to in maximum one hour after the support ticket or email has been received. If your case requires additional assistance from a sysadmin, we will direct the trouble ticket or the e–mail to the person on duty, right away and we will leave a note to let you know that more time will be required for finding a solution. And if you make use of our Administration Services package, all of the server management services included there will be executed whenever you prefer.

  • Top quality support service

  • A Top–Quality Client Support Service

  • Should you require assistance working with the Online Control Panel or with any of the applications that we have preinstalled on the dedicated server for you, don’t hesitate to touch base with our technical support staff at any moment through the ticketing system. Plus, should you require assistance managing your dedicated server, you can make use of our Administration Services package, which includes weekly OS updates, installation and troubleshooting procedures, server monitoring and restarting procedures, data backup disk space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Online Control Panel has been installed by default for each Linux dedicated hosting server. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most educational articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each Online Control Panel section.