24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting plans are round-the-clock, thus you can forget about waiting for several days to get assistance. If you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you do have an account, you'll be able to open a support ticket on top of the other three options for communication. You can select the most suitable way to contact us based on what your location is or the hardware you're using. We will assist you for almost any hosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply include 24/7 customer and technical support, which means that regardless of what problem you have, you can contact us and we will assist you straight away. Our guaranteed answer time for every e-mail or ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; the actual response time hardly ever exceeds 20 minutes. We also have telephone support with multiple local numbers worldwide as well as a live chat, which means that you're able to contact us and receive more information about our solutions even if you do not have an account yet. We're able to help you with any kind of question or a problem you have - payment methods, package specifications, e-mail configuration, website hosting account settings, and so on. If you use our services, you will not ever have an issue where you need to wait for a day or two to get a problem solved like you'll have to do with various other suppliers.
24/7 Customer Support in Dedicated Hosting
With a one-hour max answer time warranty, you will receive lightning-fast support when you buy a dedicated server from our company. Our customer and technical support teams are online 24/7/365, as a result if you open a ticket via your billing account or you send an email message about any issue with your server or the pre-installed software on it whatever the time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires a longer period of time to be resolved or when it has to be forwarded to our admins, because it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.