There're lots of shared hosting providers out there, but the majority of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have through this particular method of communication will vary based on the provider - some offer dedicated telephone support, others offer basic and customer support only as some issues are more time-consuming and it would be much easier to be resolved through a trouble ticket, particularly if the situation needs to be escalated. However, it is good to find that you could always reach your website hosting supplier because there're many small issues which can be managed efficiently and in a very timely manner through a call, not mentioning that you'll be able to get more information about the services even before you become a customer.

Phone Support in Shared Hosting

Our shared hosting packages offer phone support 14 hours per day even on official holidays, therefore if you do not have an account yet, you are able to phone us and find out more about our solutions or whether we'll meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you'll be able to contact the telephone number that is closer to you. If you're an existing customer, we will assist you timely with all of the general and billing issues and with multiple technical matters to save you time and efforts - we acknowledge the fact that sometimes it's more convenient to consult with a live person and get things done immediately. Of course, some matters cannot be taken care of on the telephone, so if this is the case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours per day as a part of the support services for each and every semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you may have to open a support ticket if you come across such an issue, still for all billing, general or small-scale tech issues you can always call us and we will help you quickly in order to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you can find out if you can host your sites on our top-notch cloud platform or you'll be able to receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the USA, the UK and Australia plus an international number, so you can call the one which is nearer to your region.