If you ever have any inquiries about the hosting service or you encounter a problem with your sites, you will have to get in touch with the respective hosting provider’s client support team. It may not make any difference how quickly they will reply if you’ve got an inquiry of a generic nature, but a problem like an ill-applied web application update, for instance, may result in your site becoming damaged or inaccessible on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be out of order. In case you offer goods or services online, any downtime will influence your site damagingly and you may lose existing or prospective clients. A lot of web hosting providers, chiefly resellers, answer e-mails and support tickets within 24 hours, but in the digital age that is far too long, as visitors will rarely come back to a site that is not functioning properly over a lengthy time period.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reaction time for any support ticket that you post or any email that you write is only 1 hour, even if you contact us on weekends and national holidays. Regardless of the essence of your enquiry or problem, we will help you momentarily and will give you the required information to solve any problem with your sites. The real response time normally doesn’t surpass 15-20 minutes, so you can forget about waiting around for hours and hours to get a problem fixed or even worse than that – waiting around all day only to receive an answer that more information is needed whilst nothing is fixed. We’ll give you assistance in a well-timed fashion merely because we know precisely how expensive time can be in the dynamic electronic era. The sixty-minute reply time guarantee is valid for any technical or billing query that you might have with regard to our Linux shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our astonishingly fast support services. You’ll obtain an answer to any ticket posted from the web hosting Control Panel or email sent to our customer and technical support staff in no more than 1 hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes significantly less time to explore and troubleshoot a problem. We’ll give you more information if the solution entails something that has to be done on your end. In case you touch base with us during weekends or legal holidays, the response time will be precisely the same and considering the fact that our support staff will be at your service 24x7, you’ll obtain immediate help for virtually any technical, billing or general issue irrespective of what time of day or night it is.