A live chat is among the methods of communication provided by some website hosting providers as a part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster compared to a support ticket and it makes it much more unlikely to misunderstand or misspell anything as compared to a phone call with an agent. What's more, when the issue that you experience requires some time to be investigated and dealt with, you will be able to do something different at the same time instead of just waiting, as you would have to do if you call. Also, you can employ a live chat support service totally free as long as you have web accessibility even when your website hosting provider is located in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Hosting

As part of the support services that we supply for all our Linux shared hosting, we now have live chat support that is online 24x7, even on holidays. You'll be able to contact us no matter if you already own an account or not, considering that we can support you with nearly anything, ranging from giving you general info about our services if you are not our client yet and you are thinking about ordering one of our packages, to helping you with creating an email account in an email client. A part of the problems are more complicated and time-consuming, and you'll have to employ the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, so whenever you have any kind of questions about our Linux semi-dedicated hosting, you will be able to speak with our customer care team at any moment regardless of whether you've already obtained your account or not. In general, the chat service is for billing, pre-sales and basic questions and difficulties, yet we're able to help you with quite a few technical questions too. We can help you pick the optimal package for your sites in case you don't have an account yet, we can respond to all of the billing questions or concerns you could have or we can assist you with installing your new email address on your personal computer or smartphone - all of this will be done promptly because our live chat service is accessible all day long, every day. Whenever you need assistance, you're able to chat with an agent and save a lot of time.