Integrated Ticketing System in Shared Hosting
Our Linux shared hosting come with an integrated ticketing system, which is part of our in-house developed Hepsia Control Panel. Unlike other similar tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks of the mouse without signing out of your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you solve any given issue even before you post a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with our company and you wish to touch base with our customer service team members, you will be able to send a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different technical support platform as you’ll have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will permit you to open a new ticket without any effort and to look through older tickets using a smart search filter. Besides, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you in accordance with the problem category that you select for your new ticket. You can perform all of the abovementioned activities without logging out of your Hepsia Control Panel at any moment, so if you chance upon any obstacle or have a query, you can contact our technicians and fix the given issue in no more than one hour through a single platform.