A ticketing system is the most common communication channel that web hosting providers offer to their customers. It’s usually part of the billing account and is the easiest way to handle a problem that takes some time to investigate or that has to be escalated to a server administrator. In this way, all comments added by either side will be kept in the same place in case someone else needs to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which goes to say that you will need to log in and out of at least 2 accounts in order to execute a given task or to touch base with the hosting company’s customer support staff. If you would like to administer a number of domains and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Also, it can take a significant span of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come with an integrated ticketing system, which is part of our in-house developed Hepsia Control Panel. Unlike other similar tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks of the mouse without signing out of your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you solve any given issue even before you post a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with our company and you wish to touch base with our customer service team members, you will be able to send a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different technical support platform as you’ll have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will permit you to open a new ticket without any effort and to look through older tickets using a smart search filter. Besides, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you in accordance with the problem category that you select for your new ticket. You can perform all of the abovementioned activities without logging out of your Hepsia Control Panel at any moment, so if you chance upon any obstacle or have a query, you can contact our technicians and fix the given issue in no more than one hour through a single platform.